Frequently Asked Questions (FAQs)
1. How are shipping costs from UAE to Saudi Arabia calculated?
Our shipping costs are primarily calculated based on the volume (cubic meter – CBM) or weight (kilograms) of your consignment, whichever is greater (this is known as chargeable weight). Factors like the type of service (road, air), urgency, specific destination within Saudi Arabia, and any additional services like packing or insurance also influence the final cost. We offer transparent quotes with no hidden fees.
2. What is the typical transit time for shipments from UAE to Saudi Arabia?
Transit times vary depending on the chosen shipping method and final destination.
Road Freight: Typically takes 3-7 business days for major cities like Riyadh, Jeddah, and Dammam.
Air Freight: Usually takes 1-3 business days for most destinations. These are estimates and can be affected by customs clearance, public holidays, and unforeseen circumstances.
3. What about customs clearance and duties in Saudi Arabia?
Our service includes handling all necessary customs documentation and clearance procedures in both the UAE and Saudi Arabia. However, please note that any customs duties, taxes, or port charges levied by Saudi Arabian customs authorities are typically the responsibility of the consignee (recipient) unless otherwise specified in your service agreement (e.g., if you opt for DDP – Delivery Duty Paid). We will guide you through the process and advise on estimated charges where possible.
4. Are there any prohibited items I cannot ship from UAE to Saudi Arabia?
Yes, both UAE and Saudi Arabian customs have strict regulations. Common prohibited items include, but are not limited to, alcoholic beverages, narcotics, firearms, certain religious materials, pork products, and goods infringing on intellectual property rights. It’s crucial to declare all items accurately. Please contact us if you have any doubts about specific items.
5. Can I track my shipment from UAE to Saudi Arabia?
Absolutely! We provide a tracking service that allows you to monitor the status and location of your shipment in real-time. Once your booking is confirmed, you will receive a tracking number that you can use on our website or through direct communication with our team for updates.
6. Do you offer door-to-door shipping services?
Yes, our popular door-to-door shipping service is designed for your ultimate convenience. We handle everything from picking up your cargo from your specified location in the UAE (e.g., Dubai, Abu Dhabi, Sharjah) to clearing customs and delivering it directly to your recipient’s address anywhere in Saudi Arabia.
7. Is shipping insurance available for my cargo?
Yes, we strongly recommend obtaining cargo insurance for your peace of mind, especially for high-value shipments. While we take every precaution to ensure the safe delivery of your goods, unforeseen events can occur. We can help you arrange comprehensive insurance coverage to protect your investment against loss or damage during transit.
8. What documents are required for shipping from UAE to Saudi Arabia?
The required documents vary depending on whether it’s a personal or commercial shipment.
For Personal Effects: Copy of Passport/ID, Visa copy, packing list.
For Commercial Shipments: Commercial Invoice, Packing List, Certificate of Origin, Bill of Lading Bill, and potentially other permits or licenses depending on the goods. Our team will provide you with a precise list based on your specific shipment and assist you in preparing all necessary paperwork.
9. What types of goods can you ship to Saudi Arabia? We handle a wide range of goods, including:
Personal effects and household goods (furniture, appliances, clothing, etc.)
Commercial goods (machinery, electronics, textiles, spare parts, etc.)
Automobiles and other vehicles
General cargo
Project cargo We advise discussing specific or unusual items with our team to ensure compliance with all regulations.
10. Do I need to pack my items myself, or can you assist with packing?
While you can certainly pack your items yourself, we highly recommend utilizing our professional packing services. Our experienced team uses high-quality materials and techniques to ensure your goods are securely packed and protected against damage during transit, minimizing risks and providing peace of mind.
