Privacy Policy

At Mega Al Sahar Cargo, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, and related platforms. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and business information to provide you with safe, efficient, and reliable logistics and cargo services. The information we collect may include:

1.1. Personal Information

Full name
Email address
Contact numbers (mobile and landline)
Residential or business address
Government-issued identification (if required for customs or legal purposes)

1.2. Shipment Information

Pickup and delivery addresses
Parcel details (weight, dimensions, type of goods)
Customs-related documents
Tracking numbers and shipment history

1.3. Payment Information

Billing address
Payment method details (credit/debit card, bank transfer)

Note: We do not store full card details. Payments are processed securely through trusted payment gateways.

1.4. Website Usage Information

IP address
Browser type and version
Pages visited on our website
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to deliver better services and improve your experience. This includes:

Processing shipments and providing door-to-door cargo services
Generating invoices, quotations, and shipment documents
Tracking and updating you on shipment status
Handling customs clearance and regulatory compliance
Improving our website, services, and customer support
Sending service updates, promotions, or important notifications (with your consent)
Preventing fraud and ensuring the security of transactions

3. Sharing Your Information

We respect your privacy and only share your information with third parties when necessary:

Logistics Partners & Couriers: To facilitate delivery and shipment tracking.
Customs & Regulatory Authorities: To comply with UAE and destination country laws.
Payment Processors: To securely process payments.
Legal Requirements: When required by law, court order, or government request.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

4. Data Protection & Security

We implement strong security measures to safeguard your information, including:

Encrypted transmission of sensitive data (SSL/HTTPS)
Secure servers and restricted access controls
Regular security audits and system monitoring
Staff training on data privacy and confidentiality

Despite our efforts, no method of transmission over the Internet is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your data, subject to legal obligations.
Opt-Out: Unsubscribe from promotional emails or marketing messages at any time.

To exercise these rights, please contact us using the details provided in section 10.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

Remember your preferences and settings
Improve website performance
Analyze site traffic and user behavior

You can disable cookies through your browser settings, but some website features may not function properly as a result.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected such data, we will delete it immediately.

8. International Shipping & Data Transfers

Since Mega Al Sahar Cargo operates internationally, your information may be transferred to and processed in countries outside of the UAE. We ensure that such transfers comply with relevant data protection laws and that your information remains secure.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website, and significant changes will be communicated to you via email or website notice.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Mega Al Sahar Cargo
Dubai, United Arab Emirates
📧 Email: info@megaalsaharcargo.com
📞 Phone: +971-556683132
🌐 Website: www.megaalsaharcargo.com

Summary

At Mega Al Sahar Cargo, protecting your privacy is our priority. We use your information only to provide you with reliable cargo and logistics services while complying with all applicable laws and regulations.